Cookie Policy

Welcome to Chanz. Like many online services, our website, chanz.com, uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files downloaded to your computer or mobile device when you visit a website. They contain information the website server can retrieve later. This information often includes a unique identifier, the site's name, and some digits and numbers. Their primary purpose is to allow a website to recognize a user’s device and store information about your preferences or past actions.

The use of cookies is standard practice across the internet. They are fundamental to the operation of many modern websites, providing a personalized and efficient experience for users. Without cookies, certain functionalities of Chanz might not work as intended, and your overall interaction with our platform could be less smooth.

At Chanz, we use cookies for various reasons, all aimed at improving your experience and the services we offer. Our use of cookies considers your privacy. We use cookies to remember your preferences, understand how you interact with our site, and provide you with relevant content and promotions. This helps us continually refine the Chanz experience for all our players.

• To ensure the core functionality of our website.
• To remember your preferences and settings, such as language choice or login details.
• To analyze how our website is used and to monitor its performance.
• To deliver targeted advertising and promotional offers relevant to your interests.
• To enhance security measures and detect fraudulent activity.

Essential cookies, also known as strictly necessary cookies, are fundamental to the operation of the Chanz website. These cookies are crucial because they enable core functionality such as secure login, account management, and access to secure areas of the site. Without these cookies, our website would not function correctly, and you would be unable to use many of our services, including placing bets or managing your funds.

These cookies do not gather information about you that could be used for marketing purposes or to remember where you have been on the internet. They are typically session-based, meaning they are temporary and are deleted once you close your browser. Your consent is not typically required for essential cookies, as they are necessary for us to provide the service you have requested.

Analytics cookies collect information about how visitors use the Chanz website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and anonymous. It is only used to improve how a website works. At Chanz, we use this data to understand user behavior, identify areas for improvement, and optimize our website's performance and content.

By understanding how our players interact with Chanz, we make informed decisions about site design, content, and functionality. This helps us ensure our platform remains intuitive, engaging, and efficient. The insights gained from analytics cookies are invaluable in our ongoing efforts to provide a superior online gaming experience.

Functional cookies allow the Chanz website to remember choices you make, such as your username, language, or the region you are in, and provide enhanced, more personal features. For instance, a website may provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.

They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites. Their purpose is to make your experience on Chanz more convenient and tailored to your preferences, ensuring a smoother and more enjoyable interaction with our platform.

Marketing and advertising cookies deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement, and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

At Chanz, we use these cookies to present you with personalized offers and promotions that align with your gaming preferences and interests. This helps us ensure that the marketing messages you receive from Chanz are relevant and engaging. We also use them to understand which of our marketing efforts are most successful, allowing us to optimize our advertising spend and provide better value to our players. These cookies may track your browsing across other sites to build a profile of your interests.

In addition to the cookies we set directly, Chanz also uses various third-party cookies to enhance functionality, provide analytics, and deliver targeted advertising. Third-party cookies are set by a domain other than the one you are visiting. For example, if you visit Chanz and a company like Google sets a cookie through our website, this would be a third-party cookie. These cookies are subject to the respective privacy policies of these third parties.

Common examples of third-party cookies on Chanz include those from analytics providers like Google Analytics, which help us understand site usage, and advertising partners that assist us in delivering relevant ads. We select our third-party partners to ensure they adhere to high standards of data protection and privacy. While we do not directly control these cookies, we work with reputable providers who respect your privacy choices. You can often manage these cookies through your browser settings or by visiting the third-party's website.

The duration for which a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies are temporary cookies that remain on your device until you leave the Chanz website or close your browser. They are typically used to remember your actions during a single browsing session, such as items added to a shopping cart or your login status.

Persistent cookies, on the other hand, remain on your device for a set period specified in the cookie, or until you manually delete them. These cookies remember your preferences or actions across multiple visits to a website. For example, a persistent cookie might remember your language preference for your next visit to Chanz. The lifespan of persistent cookies can vary significantly, from a few days to several years. We use both types of cookies to ensure a comprehensive and tailored experience on Chanz.

You can manage and control cookies through your web browser settings. Most browsers allow you to refuse all cookies, accept only certain types of cookies, or alert you when a website tries to place a cookie. You can also delete cookies that have already been set. Please be aware that if you disable or delete cookies, some parts of the Chanz website may not function correctly, and your user experience could be significantly impacted.

For detailed instructions on how to manage cookies, you can usually find this information in your browser's "Help" or "Settings" menu. Here are links to the cookie management pages for some popular browsers:

• Google Chrome: https://support.google.com/chrome/answer/95647
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57f9-2a946a29ae09
• Apple Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Please remember that disabling cookies may affect your ability to fully enjoy all the features and services offered by Chanz.

Some web browsers offer a "Do Not Track" ("DNT") feature that sends a signal to websites indicating that a user does not wish to have their online activities tracked. Currently, there is no universally agreed-upon standard for how websites should respond to these DNT signals. As such, Chanz does not currently respond to DNT signals.

However, we protect your privacy and provide you with control over your data. As mentioned in the "Managing and Disabling Cookies" section, you can manage your cookie preferences directly through your browser settings. We will continue to monitor developments around DNT and other privacy-enhancing technologies, and we may update our practices in response to evolving industry standards and regulatory requirements.

Chanz reserves the right to update or modify this Cookie Policy at any time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies and related technologies.

Significant changes will be communicated through a prominent notice on our website or by other appropriate means, such as email, to ensure you are aware of the updates. Your continued use of the Chanz website after any modifications to this policy will signify your acceptance of the updated terms. We are committed to transparency and ensuring you are always aware of our data practices.

If you have any questions, concerns, or require further clarification regarding our use of cookies or this Cookie Policy, please contact our customer support team. We are here to assist you and provide any information you may need.

You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available directly on the Chanz website during operating hours.

Our dedicated team responds to all inquiries promptly and professionally. We value your privacy and are committed to ensuring your experience with Chanz is transparent and secure.